> ## Documentation Index
> Fetch the complete documentation index at: https://docs.realie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# API FAQ

> Frequently Asked Questions about the Realie Property Data API

<AccordionGroup>
  <Accordion title="How do I return all the properties for a location?">
    * You will need to paginate through the results for a location. Please visit our [Code Reference Library Page](/code-references) to see an example.
  </Accordion>

  <Accordion title="How do I generate an API Key?">
    * When you sign in, go to the [developer tab](https://app.realie.ai/developer/) on the platform and you will see your API key. Before your API key is activated, please provide a valid payment method as part of our free tier subscription. This step ensures that any usage exceeding your monthly API call allotment is seamlessly covered.
    * When you activate, we place a temporary \$0.50 authorization on your card to verify it, then release it immediately — you are not charged for the free tier.
  </Accordion>

  <Accordion title="Why do I see a $0.50 charge when activating my API key?">
    * That is a temporary card verification hold, not a charge. When you activate API access, we place a \$0.50 authorization to confirm your card can be charged, then release it immediately. It never settles — depending on your bank, the pending authorization may take a few days to disappear from your statement, and no money is moved.
  </Accordion>

  <Accordion title="What is the pricing for the Realie Property Data API?">
    * Please check out our pricing tiers on our [pricing page](/api-reference/pricing). For discounted pricing on longer-term commitments, contact support at [support@realie.ai](mailto:support@realie.ai).
  </Accordion>

  <Accordion title="How many requests can the Realie Property Data API handle?">
    * The API limits 1,200 requests per minute. For enterprise customers, please reach out to [support@realie.ai](mailto:support@realie.ai), and we can raise that limit.
  </Accordion>

  <Accordion title="How many parcels can be returned per request?">
    * You can retrieve up to 100 parcels per request by adjusting the `limit` parameter.
  </Accordion>

  <Accordion title="How should I normalize the unit number of a property?">
    * Remove the leading identifier. For example "APT 103B" should just be "103B". We provide a script to help you easily normalize unit number on our [Code Reference Library Page](/code-references).
  </Accordion>

  <Accordion title="What data fields does your property API have?">
    * Please refer to our [property data schema page](/api-reference/property-data-schema) for a comprehensive list of available data fields.
  </Accordion>

  <Accordion title="What is the format of returned property data?">
    * The API returns property data in a JSON structure with two primary sections
      * `data`: An array of property objects.
      * `metadata`: An object containing pagination details (`limit`, `offset`, and `count`).
  </Accordion>

  <Accordion title="Why is the wrong parcel being returned for the address I am using?">
    * There might be multiple parcels associated with that address. First, use the [Property Search Endpoint](/api-reference/property/property-search) and check if the metadata indicates more than one parcel. If you still aren't getting the anticipated results, try searching for the property using one of the following endpoints:
      * [Parcel ID Lookup](/api-reference/property/parcel-id-lookup)
      * [Location Search](/api-reference/property/location-search)
  </Accordion>

  <Accordion title="What factors contribute to increased latency when executing multiple address searches concurrently?">
    * This may be because you are using the [Property Search Endpoint](/api-reference/property/property-search). For individual address queries, it is quicker to use the [Address Lookup Endpoint](/api-reference/property/address-lookup). Realie prides itself on offering the fastest Property Data API on the market, with an average latency of around 10 ms.
  </Accordion>

  <Accordion title="How do I tell if my address is wrong or if Realie is missing parcel information?">
    * You can double-check your address using our Platform's [Property Lookup Feature](https://app.realie.ai/lookup/). This tool uses Google Maps' latitude and longitude data to verify whether we have the corresponding parcel information in our database.
    * If available, you can also review the data format. Our address formatting adheres to USPS standards, and our engineering team has accounted for various edge cases such as abbreviations and directional indicators.
  </Accordion>

  <Accordion title="Why is only one property returned when there should be multiple?">
    * Please ensure you are adjusting the limit and not using the Address Lookup Endpoint. The [Property Search Endpoint](/api-reference/property/property-search) will return multiple properties if they match the query.
  </Accordion>

  <Accordion title="How do I cancel my account?">
    * You have two options:
      * **Downgrade to the Free Tier:** If you choose to downgrade, your current paid tier will remain active until the end of your billing cycle.
      * **Delete Your Account:** To delete your account, click your profile icon in the top right corner, then select “Manage Account” and navigate to “Security Settings.”

    <Warning>
      Before deleting your account, you will be charged for any API overage requests you have incurred
    </Warning>
  </Accordion>
</AccordionGroup>

Still have questions? Please email us at [support@realie.ai](mailto:support@realie.ai).