Skip to main content
  • Open Usage and select API access to copy your key.
  • Add a payment method from Billing before sending API requests. We place a temporary $0.50 authorization on your card to verify it, then release it immediately.
  • That is a temporary card verification hold, not a charge. When you activate API access, we place a $0.50 authorization to confirm your card can be charged, then release it immediately. It never settles — depending on your bank, the pending authorization may take a few days to disappear from your statement, and no money is moved.
Open Billing and pay all outstanding invoices, including older invoices or balances associated with an earlier subscription. Use the payment alert to pay the invoice or Fix Subscription to retry payment or update your card.If your card is declined, add a working card and complete its temporary verification hold. After verification succeeds, adding the card attempts to collect all outstanding payable invoices on your account. If any payment fails, the remaining debt continues to block access, even if the latest invoice was paid successfully.Access resumes once your subscription is active, the outstanding debt is cleared, an eligible card is on file, and billing updates have completed. Your allowance or overage spending cap must also permit the request. A subscription marked past_due or unpaid cannot use the API. Paying an invoice does not automatically restore a canceled subscription; review Billing to reactivate or choose a plan, and contact support@realie.ai if you cannot complete recovery there.
Every newly added card must pass a temporary authorization hold to qualify for access. A declined hold means that card did not pass verification; a pending hold is not a successful verification. Open Billing and follow the recovery instructions or add a card that can accept charges.You need at least one eligible card on file on every tier, including Free. Cards already on file before verification was introduced remain eligible if they have no verification record; you do not need to reverify them just because they lack that record. A failed or pending verification does not qualify a card, but another eligible card on the account can satisfy the card requirement. An eligible card alone does not clear unpaid invoices or activate an inactive subscription.
Read the code and action fields in the API’s 403 response. For example, card_not_verified points to card verification, unpaid_invoices points to outstanding debt, and overage_limit_exceeded points to your overage spending cap. A non-active subscription returns subscription_inactive, which can also mean you need to settle invoices. The response reports the first blocking condition, so follow the returned recovery instructions and review Billing for any remaining issue.See Response Codes for the full list, response format, and next steps. Denied 403 requests do not spend tokens.
  • Every plan includes one monthly token allowance shared across Platform and API usage. See our plans and pricing, or contact support@realie.ai for enterprise arrangements.
  • One — when the response is 200. Empty lookups (404), authentication failures (401), and access denials (403, including billing and spending-limit blocks) do not spend a token. On search endpoints, limit is only the page size (up to 100 parcels). More parcels on a successful page does not cost more tokens. See What is a token? for the full breakdown.
  • The API limits 1,200 requests per minute. For enterprise customers, please reach out to support@realie.ai, and we can raise that limit.
  • You can retrieve up to 100 parcels per request by adjusting the limit parameter on search endpoints. limit is page size — a successful 200 costs 1 token whether the page has 1 parcel or 100. A 404 costs zero.
  • Remove the leading identifier. For example “APT 103B” should just be “103B”. We provide a script to help you easily normalize unit number on our Code Reference Library Page.
This applies to the v3 nested API response shape and bulk full-record exports. The permits field is documented in the v3 Property Data Schema so you can plan integrations, but permit data is not currently populated — live responses may return an empty array or omit the field entirely today. Population is expected November 2026 (target date, not a guaranteed SLA). The v2-compatible flat schema does not document permits; integrations on the flat shape should not treat it as part of their response contract.
  • The API returns property data in a JSON structure with two primary sections
    • data: An array of property objects.
    • metadata: An object containing pagination details (limit, offset, and count).
  • There might be multiple parcels associated with that address. First, use the Property Search Endpoint and check if the metadata indicates more than one parcel. If you still aren’t getting the anticipated results, try searching for the property using one of the following endpoints:
  • This may be because you are using the Property Search Endpoint. For individual address queries, it is quicker to use the Address Lookup Endpoint. Realie prides itself on offering the fastest Property Data API on the market, with an average latency of around 10 ms.
  • You can double-check your address using our Platform’s Property Lookup Feature. This tool uses Google Maps’ latitude and longitude data to verify whether we have the corresponding parcel information in our database.
  • If available, you can also review the data format. Our address formatting adheres to USPS standards, and our engineering team has accounted for various edge cases such as abbreviations and directional indicators.
  • Please ensure you are adjusting the limit and not using the Address Lookup Endpoint. The Property Search Endpoint will return multiple properties if they match the query.
  • You have two options:
    • Downgrade to Free: Manage your plan from Billing. Your paid plan remains active until the end of the current billing period, then your account moves to Free.
    • Delete Your Account: To delete your account, click your profile icon in the top right corner, then select “Manage Account” and navigate to “Security Settings.”
Before deleting your account, any outstanding token overage will be finalized.
Still have questions? Please email us at support@realie.ai.